Important Note: The new returns policy of 3 days replacement for Large Appliances is applicable for all orders placed from August 17, 2016 onwards. Orders placed before August 17, 2016 will have the earlier policy which can be viewed in the order details on My Orders page.
* All products listed under a particular category may not have the same return/replacement period. Kindly check the respective item’s applicable return/replacement policy on the product page.
| Category | Return Period after Delivery or Installation |
| Lifestyle: Clothing, Footwear, Watches, Eyewear, Fashion Accessories and Jewelry | 30 Days |
| Sports And Fitness: All Sports Categories | 10 Days |
| No Returns categories: All used Products | No Returns |
Note:
Return Period after Delivery is applicable if product received is Defective or damaged or not as described.
If you have received a damaged or defective product or if it is not as described, you can raise a replacement request on the Website/App/Mobile site within the applicable Returns Policy period. In a rare event of the replacement being defective/damaged or not as described on the product page, a full refund will be provided by the seller once they receive the product.
View list of all non-returnable products here.
For products where installation is provided by KDM Sports:
- Please do not open the product packaging by yourself. KDM Sports authorized personnel shall help in unboxing and installation of the product.
- The return period for such products commences from the date of installation.
Returns Processing
If you’re facing any issues with a product purchased on KDM Sports, we shall help by verifying and trying to resolve your product issue as part of the return verification process. The Issue resolution steps may be shared with you as self-help, or with assistance over call or a KDM Sports (or partner) personnel may visit your place. The seller will arrange for a replacement if the issue has not been resolved.
Issue resolution steps will be available for products like mobiles, tablets, laptops, large appliances, electronics, home appliances, furniture etc.
In case the product is not in stock or has been permanently discontinued, the refund for the entire product or part(s) of the product will be provided by the seller.
Returns Pick-Up
In case of returns where you would like item(s) to be picked up from a different address, the address can only be changed if pick-up service is available at the new address.
During pick-up, your product will be checked for the following conditions.
- Correct Product
IMEI/name/image/brand/serial number/article number/bar code should match and MRP tag should be undetached and clearly visible.
- Complete Product
All in-the-box accessories (like remote control, starter kits, instruction manuals, chargers, headphones, etc.), freebies and combos (if any) should be present.
- Unused Product
The product should be unused, unwashed, unsoiled, without any stains and with non-tampered quality check seals/warranty seals (wherever applicable). Before returning a Mobile/Laptop/Tablet, the device should be formatted and iCloud accounts should be unlocked for iOS devices.
- Undamaged Product
The product should be undamaged and without any scratches, dents, tears or holes.
- Undamaged Packaging
Product’s original packaging/box should be undamaged.